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STANDARD TERMS AND CONDITIONS OF SALE


Vellron Commercial Infrastructure & Technical Services

  1.  Acceptance of Terms. By accepting a quotation, signing an order, or authorizing Vellron Commercial Infrastructure & Technical Services ("Vellron," "Company," "we," or "us") to begin work, the client explicitly waives its own standard terms and conditions, even if such terms were drawn up after these Standard Terms and Conditions of Sale. To be valid, any derogation from these terms must be expressly agreed to in advance in writing.
  2. Pricing and Quotation Validity. All prices, rates, and conditions quoted by Vellron are subject to change without prior notice, except where a written quotation or signed order has been formally accepted by the client, in which case the agreed pricing applies for the validity period stated on that quotation. Vellron reserves the right to revise pricing for any new, renewed, or unaccepted quotation at any time.
  3. Payment Terms. Invoices are payable within twenty-one (21) working days, unless another payment timeframe is indicated on the invoice or order. In the event of non-payment by the due date, Vellron reserves the right to charge a fixed interest payment amounting to ten percent (10%) of the sum remaining due. Vellron is authorized to suspend any provision of services without prior warning in the event of late payment.
  4. Debt Recovery. If a payment remains outstanding more than sixty (60) days after the due date, Vellron reserves the right to engage a debt recovery company or legal counsel. All associated legal and collection expenses will be payable by the client.
  5. Tax Withholding. Certain jurisdictions apply withholding at source on invoice amounts in accordance with local legislation. Any such withholding is the responsibility of the client and payable by the client to the relevant tax authorities. Under no circumstances will Vellron absorb costs related to a jurisdiction's tax legislation. The invoiced amount is due to Vellron in full and does not include any deductions relating to the client's local tax requirements.
  6. Performance Standard. Vellron undertakes to provide performant services in a timely manner, in accordance with agreed timeframes. However, none of Vellron's obligations constitute an obligation to achieve a specific result beyond the scope of work actually agreed upon. Vellron cannot be required by the client to appear as a third party in connection with any claim for damages filed against the client by an end consumer or third party.
  7. Claims. To be admissible, any claim must be submitted to Vellron in writing, sent by recorded/certified delivery to its registered business address, within eight (8) days of the delivery of goods or completion of services.
  8. Scope Changes, Hidden Conditions, and Discovered Damage.

8.1. Quotations and estimates provided by Vellron are based solely on the conditions visible, accessible, or disclosed by the client at the time of inspection or quoting. Vellron is not responsible for pre-existing conditions, damages, or defects that are concealed, undisclosed, or not reasonably discoverable until work has commenced — including but not limited to damaged or deteriorated wiring and outlets, hidden water damage, compromised structural elements, or code violations not visible prior to opening a wall, fixture, panel, or enclosure.

8.2. If, during the course of performing the quoted service, Vellron discovers additional damage, defective components, or conditions requiring work beyond the original scope, Vellron will pause further work on the affected item and notify the client of the discovered condition, the recommended additional work, and its associated cost before proceeding. No additional charges will be applied without the client's prior authorization.

8.3. If the client authorizes the additional work, the revised price and/or timeframe will apply and will supersede the original estimate for that portion of the service.

8.4. If the client declines the additional work or any further repair recommended by Vellron, the client acknowledges and agrees that:


(a) Vellron's original warranty, workmanship guarantee, or service guarantee does not extend to the incomplete, declined, or affected portion of the work;


(b) Vellron is released from any liability for damages, malfunction, safety hazards, or further deterioration arising from the declined repair or unaddressed condition;


(c) the client remains fully responsible for any consequences, damages, or losses resulting from the decision not to proceed with the recommended work;


(d) payment remains due in full for all work actually performed and completed by Vellron up to the point of discovery, regardless of whether the original objective of the service call was fully achieved, since any inability to fully resolve the issue results from scope conditions outside Vellron's control and does not constitute a failure of workmanship.

8.5. Vellron reserves the right to photograph and document discovered conditions, both for the client's record and for Vellron's own liability protection.


Service Call Pricing. Unless otherwise stated on the quotation or order, service calls are billed at a flat rate for the first hour, with additional time billed hourly at the rate stated on the order. Travel time, parts, and materials are billed separately unless explicitly included in the quoted price.

Limitation of Liability. Vellron's total liability for any claim arising from the services provided, regardless of the form of action, will not exceed the total amount paid by the client for the specific service giving rise to the claim. Vellron is not liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of business, loss of data, or loss of use.

Governing Law. All contractual relations between Vellron and the client will be governed exclusively by the laws of the State of Florida and applicable United States federal law, without regard to conflict-of-law principles.